Admin/Setup

Admin/Setup

Requesting Client Refunds
You can request a refund for any purchase showing on your Sales Report with just a few clicks!  Here's how.. Requesting Refunds To start the refund re...
Fri, 15 Oct, 2021 at 1:51 PM
How do I update my Tax ID number?
In order to update your Tax ID number, login to your business account, and go to the 'Admin' section. Then, click 'Credit Card Processing' ...
Fri, 26 Feb, 2021 at 4:29 PM
Do you require the CVV field for credit card processing?
The CVV code is primarily used for authorizing a customer's possession of their card during credit card payments.  We DO require the CVV to ensure anoth...
Wed, 15 Apr, 2020 at 4:44 PM
Does fitli have the credit card numbers for our customers in your system?
Your customer's/client's CC information is stored with our secure processor, Braintree, on their servers. Fitli does not store any credit card numbe...
Fri, 26 Feb, 2021 at 4:35 PM
How to upgrade your Personal account to a Professional or Business account?
Steps: 1. Log in to your fitli account 2. Go to "Personal" section, then "Account", then "Account Type". You'll see some...
Wed, 15 Apr, 2020 at 4:51 PM
How to add a 'Book Now' button to your Facebook page?
Everyone loves Facebook and social media, and it's a great way to promote your business. Did you know you can add CTA (Call to Action) buttons on your ...
Fri, 26 Feb, 2021 at 4:45 PM
Can I sell retail products with Fitli? How do I set that up?
Interested in selling retail products through Fitli? Well, you can! Get those t-shirts, water bottles and uniforms ready, here's a quick guide on how to...
Thu, 7 Oct, 2021 at 1:01 PM
How do I update my business credit card on file with Fitli?
If your current business credit card on file is expiring, or you'd like to update/change it, it's easy! Step 1: Log into your Fitli business accoun...
Thu, 16 Apr, 2020 at 12:36 PM
How to Add, Customize, Remove and Default Facilities!
Are you a small studio with only one main room, or a large studio with multiple rooms or appointment areas? Or, perhaps you hold most of your classes outsid...
Fri, 8 Oct, 2021 at 5:03 PM
How to set up booking and cancellation policies for your business?
Have you ever had the problem where a client cancels 5 minutes prior to a class or appointment or is a no show?  Or, do you want to limit how soon before a ...
Fri, 8 Oct, 2021 at 12:33 PM